If you are having trouble accessing your account due to two-factor authentication (2FA) issues or if you deleted the app you had downloaded, you can now reset it to regain access to your account. Remember, this feature adds an extra layer of protection to your account, so it will be necessary to activate it again. You can follow these articles to help you reactivate it:
What is two-factor authentication?
Which two-factor authentication app do you recommend?
Who can reset two-factor authentication?
- Any user with the recovery codes
- The Owner or Administrator of the Clara account
- What are recovery codes? Recovery codes are random codes made up of letters and numbers that will be useful for users if they need to reset their 2FA. These codes are provided to the user when 2FA is set up and should be stored in a safe but accessible place for future reference if needed. For example: kayp-lz3p-ke5v-5j1h
- What is an authentication code? The authentication code consists of six random digits and is provided by two-factor authentication apps. For example: 634977
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