I Can't Upload My Invoice to the Clara Platform, What Should I Check? 🛠️

We are sorry that you are experiencing issues. We understand that invoice management should be a quick process. Generally, the problem when uploading a file is due to special characters or formats that the system cannot process correctly.

Follow this quick format checklist to resolve the issue quickly:

Check These Two Key Points:

1. The File Format

Ensure that the document you are trying to upload is in one of the following formats:

• .XML

• .PDF

• .JPG

• .PNG

Note: It is common for invoices downloaded directly from some merchant portals to have unusual characters if they are downloaded automatically.

2. The File Name

Check the name of your document. This is the point that causes the most errors.

• Avoid: Accents (tildes), the letter "ñ", or any special characters (such as $ % & / () ! @ #).

• Recommendation: Use only unaccented alphabet letters and numbers. You can use an underscore (_) if you need to separate words (e.g., Invoice_Clara_01.xml).

Once you have verified that the document name and format meet these requirements, you will be able to upload your invoice without any further inconvenience.

If, after applying these corrections, the problem persists, please contact our support team by sharing a screenshot of the error that appears. We are ready to help you.