What should I do if my card is declined at a merchant?

Before paying, make sure that:

• The card is activated and not blocked in the app.

• You have available balance and have not reached your company's credit limit.

• The card details (number, expiration date, CVV, and PIN) are correct.

• The payment is in a single installment (we do not offer interest-free months).​

Possible reasons for the decline:

• The administrator restricted payments at that merchant.

• No available balance.

• Payment network failure; try again.​

How to solve it:

• If you are an administrator: Log in to the website and adjust the card's limits and period.

• If you are an employee: Contact the person who created your card to request adjustments.

• Verify in the app that you are using a valid and activated card.

• Use the original PIN (it cannot be changed).

• Make a test transaction (e.g., $10.00) to rule out blocks or terminal failures.​

Need help?

If your card was declined and it is not one of the above cases, contact us at: contacto@clara.com