External collection agency

Collection agencies are companies specialized in recovering the overdue portfolio of those clients who hire them, delegating the collection process to them; This service is regulated by the execution of a service provision contract, which establishes the rules to be followed by the service provider, as well as the remuneration that will be provided to the service provider for the success it has in the recovery of the debts that are delegated to him. 

Clara, after several internal attempts to collect the overdue portfolio, opts to outsource the collection management of its overdue portfolio, when clients do not show a willingness to pay or evade the efforts of Clara's internal management. 

The collection agencies we work with are:

• GER Noroeste
  • Phone: 55 4741 1599
  • Mail: cobranzaclara@gernoroeste.com
• Orange
  • Phone: 55 8896 7777
  • Mail: cobranzaextrajudicial@orange-contact.com
• DEAL
  • Phone: 33 1272 1808
  • Mail: legal@maccarteras.com
• PYPPER
  • Teléfono: 55 8920 2420
  • Correo: geovanni.aguilar@pypper.com.mx

We share the details of the collection process that agencies must follow:

• Telephone calls: It is one of the most important tools that collection agencies have, its use must be as professional as possible so that it meets the expected objective (recovering the overdue balance).
  
  
  
  • Blaster or dialing services with GER Northwest:

    The database that is sent daily to the External Agency GER Noroeste for this purpose is made up of those clients who have an overdue balance and are still within the internal Collection management.
    
    

    All balances greater than $100 MXN are assigned from the first non-payment. The agents of the external Agency in charge of the service are responsible for informing if any contract has to be withdrawn from the Blaster calling service for any valid reason (payment, clarification, etc.), in this way they avoid disturbing those clients who They have already paid us or they present some type of clarification pending a response.

• Home visits: Through this option it is possible on countless occasions to make contact with evasive clients, through visits to the registered address of the debtor client, whether at their tax and/or commercial address. 
  
  
  • The manager of the external agency carries a visit sheet in which the authorized address for the visit is specified in detail and where the result of the management carried out is recorded. It also carries with it a written notification to deliver to the client in which we can find the name of the company, address and outstanding balance.
    
    
  • In addresses with irregular numbering, neighbors are asked to obtain the location of the company.
    
    
  • If the client is located, they are asked the reason for non-payment and based on that response, payment options are provided, this with the sole objective of providing a solution to the overdue portfolio.
    
    
  • In the event that the visit is attended by third parties or family members, they are only provided with information about the person who is being sought so that it can be reported to the Agency.  For no reason are balances or specific reasons for the visit provided. 
    
    
  • New data from the client or person responsible for payment are accepted, as well as telephone numbers and emails.
    
    
  • When permitted by the client, photos of the property are taken, without putting the security of the external manager or the client themselves at risk, maintaining the highest security standards in the handling of the information collected or received from Clara.

If you have any problems, do not hesitate to contact us at contacto@clara.com, or through our communication channels.