If you need to update the location where you will receive your Clara card, our Customer Operations team is ready to assist you and ensure your business tool reaches you smoothly.
Important: To guarantee the change, we suggest contacting us as soon as possible. Once the card has been picked up by the courier, we may not be able to modify the original destination.
How to Request the Change?
For fast and personalized service, choose your preferred channel:
Live Chat: The fastest way. Click the help button in your web platform or mobile app to speak with a specialist in real time.
Email: Send your request to contacto@clara.com. We will get back to you shortly with the update confirmation. 📦
What Information Do You Need Ready?
To ensure a successful process, please have the following details at hand:
Street and number (exterior and interior).
Neighborhood (Colonia) and Zip Code.
State and City.
Delivery references: (e.g., "Across from the park," "Brown gate") and the recipient's name.
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