Mastercard Global Service: Unconditional Support Wherever You Are

Traveling with Clara means having the backing of a global network. With Mastercard Global Service, you have emergency card-related assistance anytime, anywhere in the world. A single phone call is all it takes to receive personalized help immediately. 🌍

When can this service help you?

This program is designed to assist you in critical moments, such as:

  • Lost or Stolen Card Reporting: Immediate blocking of your card to prevent unauthorized use.

  • Emergency Card Replacement: Arrangements to get a new card to you as quickly as possible.

  • Emergency Cash Advance: Access to funds in case of unexpected situations during your trip.

  • ATM Locations: Helping you find ATMs that accept the Mastercard network at your current location.

This assistance service is completely free of charge for Clara cardholders and is available 24 hours a day, 365 days a year.

Global Assistance Numbers

To request immediate support or for any technical inquiries, please contact the following numbers:

Location Phone Number
From Mexico 01-866-315-9843
From Colombia 01-800-012-1274
From Abroad 1-636-722-8882

For more information, please go to this link.

 

 
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