Reporting a Technical Issue on the Platform.

At Clara, we continuously strive to provide a robust and seamless platform. If you experience any unusual behavior or technical error, reporting it immediately helps us prioritize a fix and ensure your operations remain uninterrupted. 🛠️

How Can You Report an Issue?

We have direct channels where our specialists can assist you:

• Live Chat: Locate the help button within the web platform or mobile app. This is the fastest way for real-time support.

• Email: Write to us at contacto@clara.com with the details of the situation.

Key Recommendation: If the error is visible on your screen, a screenshot or screen recording (video) is the most valuable tool for our engineers to identify the root cause.

Guide for an Effective Report

To help you faster, please include the following details in your report:

1. Error description: What were you trying to do, and what happened?

2. Steps to replicate: Detail the path you followed (e.g., Team > Edit Role > Save).

3. Visual evidence: Screenshot or video showing the error message.

4. Technical context: Does it happen on the mobile app or web? Which browser are you using (Chrome, Safari, etc.)?

Even if the issue resolves after a retry, please let us know so we can investigate and prevent it from happening again.