Clara points

Clara Points is the new way Clara rewards your loyalty. Accumulate points for every transaction made with your Clara cards and you'll be able to redeem them for products and experiences of your choice. Currently, the option to redeem to release balance from your Clara account is available.

How does it work?

1. Make purchases with your Clara cards.
2. Get 1 point for every $120 MXN spent on purchases with your Clara cards.
3. Check your accumulated points in the Points section on the left menu.
4. Redeem your accumulated points for exclusive benefits such as credit to your Clara account, discounts, trips, and more. You can also enjoy exclusive promotions at participating merchants.

How can I redeem my points?

1. Log in to your Clara platform.
2. Go to the "Points" section.
3. Select the currently enabled option "Redeem," follow the steps, and you're done.

From when?

All customers will start accumulating points with every purchase on their Clara cards starting August 1, 2022.

Who can see the points information for the entire company?

Only users with Administrator/Owner level will have access to the accumulated points information of the company's Clara cards.

Where can I check my points?

You can view your points balance on the Points section in the Clara platform. This section shows:

• Earned Points: All points you've accumulated.
• Available Points: Points ready for redemption.
• Redeemed Points: A history of all points you've used.

Who can redeem the points for the entire company?

Only the Administrator/Owner role can use and redeem the points for the entire company.

We share the following image where you can see how this section appears on your platform.

When do my points expire?

• Available points expire 12 months after becoming available if not redeemed.
• Points move to "expired" status if you don’t fully pay your billing statement within 30 days of its due date.

What transactions earn points?

You earn points for the following transactions:

• National purchases
• International purchases

The following transactions do not earn points:

• ATM withdrawals (domestic and international).
• Bill payments (domestic and international).
• Other transactions not explicitly listed above.

Additionally, refunds and chargebacks will deduct points from your balance.

Terms and conditions